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inHANCE BillMaster - Powerful and Secure Utility Billing and Management Software
BillMaster, a powerful, and secure utility billing and management software designed for water, sewer, electric and gas that prioritizes flexibility, facilitating effortless adjustments to intricate rate structures, streamlining business operations, and empowering the creation and customization of personalized reports.
Email invoices to those utility customers who request it. Statements may also be posted on a secure, integrated Website where customers can view their current and prior bills, make payments and request various services from your customer service staff, including recurring ACH and credit card payments.
Enhance your communications with targeted messaging to specific customers. Have an efficiency program? You can easily include alerts or reminders for high-usage customers.
Customized Formatting of Statements & Invoices
Design your billing statements and invoices to look exactly the way you want with a variety of options for usage graphs, charts and notes.
Streamline your operation and reduce overhead with BillMaster’s seamlessly integrated solution for outsourced printing, preparation and mailing of statements, newsletters and other forms.
WebShare is the optional BillMaster customer portal which allows your customers to log on securely and check their current account status as well as to pay their bills with credit cards and/or E-checks. If your customer is responsible for several accounts, they may all be viewed at one time, and one payment may be made for some or all of the accounts. Customers may also view historical statements and graphical consumption history as well as transactions. Payment receipt feedback is real-time, so customers may be sure their payments have been received. And, your customers may also enroll for receipt of bills via email rather than receiving a paper statement. Optionally, your customers may be given the ability to change their name, mailing address, and phone numbers.
WebShare follows the color and header branding of your website.
Your Customer Service Representatives use a management console to view and control individual customer access.
BillMaster includes an extensive library of detailed reports on customer account information, meters, A/R, billing, transaction history and general ledger activity. There are ACH and budget billing reports to cover various payment plans, not to mention specialty reports such as meter block consumption. Our standard consumption analysis report gives total and detail for meter consumption, current or historical, and can be broken out down to the rate tier level.
Need something different? Whether it’s customer service benchmarking reports, complex rate studies or consumption analysis of your top 20 users, BillMaster puts the information in your hands in minutes! BillMaster’s “EZ Reports” tool also makes it easy to build custom queries and reports.
BillMaster easily exchanges data with external applications such as accounting systems, spreadsheets, remote devices, GIS systems and outsourced billing and payment processors.