VUEWorks, Inc.
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VUEWorks - Request Portal Module
FromVUEWorks, Inc.
The VUEWorks Request Portal module delivers convenient online access for citizens and customers to place their requests using the Web. There is no customization or third party database required; the Request Portal interfaces directly to the VUEWorks Service Request module. At any time, a citizen or customer can review the status of their request by entering the portal and viewing “My Requests.”
- Allows citizens and customers to issue requests directly, reducing the burden on your call takers or front office staff
- Minimizes errors by directly populating the Service Request module
- Complete integration between the Request Portal and the Service Request and Work Order modules
- Request Portal status is kept in sync with work orders that have linked service requests
- Allows your agency to receive and share request status after hours, 24/7, 365 days a year
- The Request Portal can be accessed via smart phone mobile devices