VUEWorks, Inc.
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VUEWorks - Service Request Module
FromVUEWorks, Inc.
Service Request: The VUEWorks Service Request module provides a fast, flexible, easy way for staff to manage citizen issues. Simply enter a name or street address and Service Request will quickly center the map over the area of concern so it’s ready for the call taker to enter the issue details using drop-down menus.
- Service request forms can be easily filled out while talking with the requester
- Record and track requests from both internal and external customers
- Can be used for maintenance activities (potholes, missing signs, etc.) and for reservation activities
- Allows for calculating resolved time between the request and the time the request is closed