Collaborative Negotiations and Conflict Management for Environmental Professionals
Attendees will learn collaborative negotiations skills that will allow them to look out for their own interests and preserve positive working relationships to use in the future. Participants will learn how to turn negotiations that contain conflict into a more positive dynamic of collaborative problem-solving.
This workshop is distinguished by its focus on how participants can simultaneously advocate for their interests while consciously diagnosing and managing the conflict that surrounds their issue. Conflict gets in the way of collaborative negotiations, and adding these conflict management skills to any negotiator or facilitator’s tool kit can increase the chances of success.
The principles covered are a combination of interest-based bargaining (win-win negotiations) with the skills mediators use for getting people to resolve disputes. It is built on the proven premise that negotiations and conflicts involve multiple dimensions of interests. Attendees will learn easily applied principles and a straightforward model to plan and engage in negotiations effectively, even when there is conflict.
*Note: This course is especially helpful for teams from the same organization. When colleagues attend the program together the organization benefits not only from these employees gaining skills but also from shared knowledge they can use to ‘team-up’ and support one another, or act as in-house consultants able to give advice to other employees.
Attendees will learn how to:
• Suspend judgment and diagnose what is causing conflict
• Facilitate quality, respectful communications
• Engage disputants in a search for common values
• Analyze conflict styles and how to deal with anger
• Balance power differences
• Apply a simple, but effective conflict resolution model
• Use the three features of durable agreements
• Prepare for a negotiation
• Identify the complex undercurrents in any negotiation and react to them
• Understand the interests that drive negotiating behaviors and therefore, desired outcomes
• Apply questioning techniques to uncover each party’s negotiating interests and use that information to create solutions
• Create solutions that preserve and enhance relationships that are essential for success in a team-oriented environment or an outside provider/client relationship