D-ploy GmbH services

Cube Services

Bronze Services

The ideal package for getting to know us! The modular service offering within the Bronze Services covers the basic needs of our customers in a professional manner. With this service package your IT (clients, servers, network, print services, etc.) is monitored around the clock. Your questions and service requests are serviced by our competent employees in the Service Center. The processing of your requests occurs remotely or locally, dependent on your requirements.

Silver Services

The expanded package for a committed partnership! This service offering guarantees a professional and locally present service and support organization in the DACH region. Our technicians process and solve all IT infrastructure requests in a fast and reliable manner. IMACDs will be dealt with in a professional, efficient and coordinated manner. The services will be discussed and defined in a workshop (SLA) and monitored afterwards (KPI). The specific requirements, processes and structures of the customer will be analyzed and documented locally (FSI).

Gold Services

The comprehensive package for long term collaboration! You want to focus on the core business of your enterprise? Modular managed services from D-ploy enable you to outsource single services or processes. In strategic workshops existing processes are analyzed and optimization scenarios are developed and presented. The focus in these workshops will be on people, organization and the technology in use in your enterprise. The outsourcing of single processes results in effective effort and resource optimization as well as cost transparency.

Platinum Services

The complete package for a trust based partnership! You want to focus solely on your business? You have realized that your IT organization is and important entity, but not a core competence of your enterprise? With complete IT outsourcing, the Platinum Services package allows you to not only delegate the responsibility (processes) but also the ownership of your IT organization (resource and human assets) to D-ploy. We work closely together especially during planning and transition. Thereby establishing trust and confidence. Social Focus on resource management factors (e.g. takeover of human resources) is key during solution development, step definition and in the final project management stages.