DSS Takara Bio India Pvt Ltd services

The Apollo system (referred to below as "the system") is a single-unit benchtop automated liquid handling station that comes with push-button convenience in processing up to 96 samples for NGS libraries or PCR cleanup applications. The system comes preset with various DNA and RNA library preparation scripts. Predispensed PrepX reagent kits are not included with the instrument but are available for purchase for various chemistries.

Services for the ICELL8 single-cell systems: The ICELL8 systems provide control to selectively identify and process single cells and eliminate background noise that arises from doublets and empty wells containing ambient RNA. This unique feature of the systems makes them powerful tools for single-cell studies, generating data with high confidence. Both systems come validated with various applications including full-length RNA-seq, differential expression, and single-cell TCR analysis. Chips and reagents for specific applications are not included with the instruments but can be purchased separately.

Purchase of a system comes with a one-year warranty which includes: Unlimited phone and email support. On-site system installation by a member of our certified Field Service team. Complete parts, labor, and travel for issues arising from unexpected breakdown. Some exclusions apply, please refer to the Takara Bio Terms and Conditions for details.

The customer also has the option to purchase a single-year or multi-year Service Plan to cover a system beyond the expiration of the initial warranty period. If the plan is being purchased after the warranty has expired, a separate service visit (at customer`s expense) will be required prior to approval of the Service Plan.

Customers, particularly high-volume users, who would like to proactively maintain their system to ensure optimal performance and avoid unexpected downtime have the option to purchase individual PM visits (to supplement the Service Plan).

Takara Bio affiliates and distributors view every contact point as an opportunity to provide excellent service for our customers. We work to ensure that every process is focused on delivering the highest level of service and satisfaction, and are proud to exceed industry standards with our timely and helpful responses to customer inquiries

Takara Bio is committed to improving the human condition through biotechnology by producing high-quality tools and services to accelerate discovery. To enable progress by life science researchers, we are actively seeking innovative technologies and partnerships to help expand and enhance our new product development and strategic initiatives. If you have a technology, product idea, or project that you would like to discuss, email us (partnering@takarabio.com) or submit your request using the form below.