VertexOne software

We use utility meter data to better communicate with residential customers and help them save water, energy, and money. Water suppliers also receive analytics that reveal insights into customer consumption and program participation trends.

VertexOne Customer Information System Essentials is a robust, user-friendly and highly configurable Customer Information System (CIS) built from the ground-up on a stable infrastructure. Our platform has been refined for the unique needs of mid-sized utilities. The system offers a platform with seamless integration to additional systems including digital customer engagement, finance, mobile work management, GIS, asset, and more.  VertexOne CIS?EssentialsTM is provided as?an enhanced?SaaS solution, which ensures regular access to enhancements for utilities and?a?predictable total cost of ownership.

VertexOne Customer Engagement is designed to help utilities lower cost to serve their customers, improve collections, influence desired customer behavior, and ultimately increase customer satisfaction and self-service adoption. It also manages customer communications, notification templates, and document archiving.

The WaterSmart customer engagement and data analytics platform is designed to help utilities reduce the cost to serve their customers, improve operational efficiency and increase customer satisfaction with powerful outbound communication solutions, automated self-service and water usage insights.

VertexOne Mobile Workforce Management is both a standalone solution and one that integrates with your CIS, connecting your dispatchers with field technicians to centralize work management and optimize scheduling of work assignments, while putting customer info, work orders, and analytics right in your field workers’ hands.