EMEC was established in 1982 as the brainchild of four partners with the aim to create a totally italian company in the world of dosing and metering of chemicals. We have been designing and manufacturing dosing pumps, disinfection systems and control instruments for water treatment and dosing of chemicals since 1982. Our production meets a really wide range of application fields, by offering reliable and accurate instruments constantly up to date. Over the years the company has changed, growing and developing the necessary know-how to become today a reality known worldwide.
Our headquarter and production site is in Rieti, Italy, on a surface of 5500 sq.m., with a warehouse of 1550 sq.m., where 150 people work to design and produce our products. We manage everything, from raw materials to after-sale support, because we believe in following every step of production as a guarantee of quality and customer satisfaction.
Our mission perfectly meets a market which is always changing and always looking for reliable partners: make life easier for professionals and companies through knowledge, innovation and high level know-how applied to the evolution of our technologies and processes.
Designing underpins the production process, driving each and every aspect of our work at EMEC. Every our effort is geared towards delivering a timely, accurate and effective response to our customers’ requirements. For this reason the resources allocated to our designing and development division are 10% of our company’s human capital. They are engineers and technicians that work for the development of the software and the designing of the hardware, as well as for studying and testing the hydraulic and mechanical components.
Our in-house professionals have unique knowledge and skills, gained in years of hands-on experience as well as in an external ongoing professional training, which allows us to be always up to date on managing of chemicals. EMEC offers its clients highly trained, skilled professionals, whose proven credentials and wealth of experience are nothing less than leading-edge.
CLIENT ORIENTED FLEXIBILITY
Faced with a broad range of customer requirements, our rapid response time is a part of the value-added we offer. Our promptness is a direct result of EMEC’s commitment to directly handle the products and systems implementation, with no third-party involvement. Whilst this entails higher overheads, vertically managed implementation also implies huge benefits in terms of control over global quality and, as a consequence, in the ultimate reliability of our products. In our efforts to stay abreast of the market we have established an internal printing centre dedicated to user manuals: because the changes and the improvements requested by customers go faster than technical literature. And our pledge is to offer clients targeted and responsive solutions.
The high quality standards of our products and services come from an uncompromising strategic choice that identifies quality as the very raison d'être of our company. This is the basis that has always distinguished us in the broader market.
With an internal production workshop we made a different choice from our competitors, the choice of creating a pillar for all the production chain. At EMEC we take pride in ensuring full internal control over all aspects of production. As much as it implies an onus, product reliability is our foremost pledge, one that cannot be delivered by outsourcing the production of key product components. Our workshop’s capabilities are also crucial to the design stage, ensuring full control over product and systems development and customisation, offering customers a complete solution to their requirements.
Our unparalleled experience and professional know-how also come to bear during the delicate assembly stage, where high quality components come together to form top-of-the-range products. Our components list features as many as 40,000 items: a figure which, on its own, testifies to the scale of our commitment to resources and standards.
Low quality isn’t an option for us. Substandard products defy efforts to secure a market standing, generate the added burden of production recalls and inevitably compromise subsequent product placement. Our efforts to apply rigorous self-assessment standards are reflected in the quality of our products. Each and every component is subject to rigorous internal testing, with three layers of testing contributing to assembled product reliability. Such stringent standards ensure significantly inferior damage probability, heightened lifetime and optimal operation of our products.
SALES AND ASSISTANCE
Our solid customer base is proof of our ongoing commitment to delivering reliable products to high price-quality standards. On top of that, our clients can rely on our constant support leading up to and after product purchase. Pre- and post-sales services address all of our customers’ product requirements and potential customisation needs.
Total control over production allows us to offer clients a broad set of customisation options, ranging from individual branding and product component options, to substantial hardware and software departures from standard product specifications.
As sales network partners you are part of the broader EMEC project, you’re not just sales agents. Our sales managers boast a firm technical grounding and in-depth knowledge of the production cycle, offering client focused, practical insights into our product range. Our every effort is geared towards offering customer-led solutions, establishing full-fledged partnerships with our clients. At EMEC we exceed our role as suppliers, focusing on solving as well as preventing product issues.
Our sales department’s back office ensures that every aspect of product supply, from order through to delivery, runs smoothly. Any issues or problems arising during the course of supply are dealt with in timely fashion, cutting any potential delays to a minimum. Our sales desk’s efficient handling of client enquiries translates into 40% of orders being adapted during the first contact stage. EMEC has a close to zero customer-loss record.
Following delivery we provide ongoing support for our products, ensuring onsite maintenance and inspection services, as well as remote support. Our Max5 system, for instance, allows us to provide Sydney-based clients with immediate software updates direct from our Rieti office via remote PC applications. We provide real-time, multi-language customer assistance during out-of-office hours.