Trilogy Group software

Support Philosophy: Trilogy will provide a single point of contact for the complete system – hardware and software alike. All support calls are logged and initially progressed through the help desk with all critical (system down) failures being immediately reported to the relevant manager. Our overriding priority is to enable customers to continue processing data at the earliest opportunity. Hot-line facilities are available from our offices in during normal working hours, and additional Out of Hours cover can be provided by prior arrangement. Trilogy can provide a Facilities Management service, whereby staff are based on your site and available to assist at all times.