Trilogy Group software

Improve employee productivity and streamline your distributionprocess with efficient sales order processing with the Trilogy Customer Services module. The system integrates with the Marketing module to ensure any special deals and freight rules are accurately calculated against a promotion code. The module combines sales order processing with customer relationship management allowing sales staff to view details about the customer’s buying history, compile wish lists, assign mailers, take notes or log internal reminders for future action. Customer questions such as present order status can also be viewed. Customer Services handles a wide range of different business models from standard product sales to prize draws, membership schemes, rentals, subscriptions and event bookings. Ideal for both fast moving call centres as well as complex B2B operations.

Trilogy Commerce Manager will administer your marketing. Promotional deals can be specified and costs can be allocated to provide media management, campaign performance and prospect analysis. The system also can provide a sales forecast and stock order reserve based on the performance of past campaigns. All special deals, delivery charges and prices will be automatically displayed in order processing based on the promotion code. Targeted catalogues can be produced using the Catalogue Production Module from stored data in the Stock Module.

The Trilogy Commerce Manager covers the complete process of fulfilment from order entry through to dispatch, maintaining tight control over your distribution channels, improving processes and driving superior customer service. The Fulfilment module caters for a wide range of different distribution business models including batch picking and packing from the warehouse, back order management and even direct dispatch from suppliers. The system will handle multiple warehouses, consignment stock and retail stock. Within the warehouse stock can be managed from multiple storage locations.

Trilogy Commerce Manager has a powerful list management system to ensure a high response rate to your mailings. Contacts can be extracted using a large number of different criteria including those based on geography, keywords, source code, type code or buying habits. Having extracted a hit list, the recipients can be mail merged using Word or exported to a file to a mailing house. Mailsort facilities are optionally available to reduce the cost of postage. For extremely large mailings of over a million, a special architecture is employed to ensure a fast response in order processing.

Trilogy Commerce Manager will enhance your marketing activity and give you the power of knowledge at your fingertips. The functionality includes Campaign and Media Management, Performance and Prospect Analysis together with Mailing Management and Catalogue Production. The system also can provide a sales forecast and stock order reserve based on the performance of past campaigns.

The Trilogy solution maintains key production information dates, keeping all parties informed of their necessary roles and responsibilities, enhancing the overall production process. The scheduling functionality is highly configurable and includes alerts where events change, and maintains both the original and the changed schedule history.

The standard system comes complete with over 200 Crystal Reports on sales, stock, customer and accounting data. These reports allow speedy analysis of the wealth of data captured within the Commerce Manager. In addition, because so much data is displayed on the screens within the system, you may find that you do not need to run as many reports as with some systems.

Improve employee productivity and streamline your distribution process with efficient sales order processing with the Trilogy Customer Services module. The system integrates with the Marketing module to ensure any special deals and freight rules are accurately calculated against a promotion code.

The Trilogy Stock/Inventory Management module is designed to accommodate the unique needs of the mail order industry for stock control. The system handles multiple suppliers and prices for the same stock/inventory item, weights, measures, multiple descriptions, kit building, component stock, product attributes and associated stock for alternatives and up-selling as well as a range of product ordering options with a buying price audit trail.

Most mail order companies also sell over the web. Adopting the Trilogy Commerce Manager, the mail order, retail and web site is seamlessly integrated so that promotions, special deals, pricing, customer and order details, product delivery, fulfilment and email shipping confirmations are all controlled by one unified system. The Trilogy Commerce Manager can be integrated to existing web sites, a new web site with your preferred web designer or Trilogy can provide a complete web and back office package.