Trilogy Group software

Improve employee productivity and streamline your distributionprocess with efficient sales order processing with the Trilogy Customer Services module. The system integrates with the Marketing module to ensure any special deals and freight rules are accurately calculated against a promotion code. The module combines sales order processing with customer relationship management allowing sales staff to view details about the customer’s buying history, compile wish lists, assign mailers, take notes or log internal reminders for future action. Customer questions such as present order status can also be viewed. Customer Services handles a wide range of different business models from standard product sales to prize draws, membership schemes, rentals, subscriptions and event bookings. Ideal for both fast moving call centres as well as complex B2B operations.